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Provider Manual Table of Contents

PIMA HEALTH adobe pdf image

PHS INTRODUCTION AND OVERVIEW
PROVIDER SERVICES OVERVIEW
PIMA HEALTH SYSTEM ORGANIZATIONAL CHART
PHS ADMINISTRATIVE OFFICES TELEPHONE & FAX NUMBERS

JUST THE FACTS adobe pdf image

JUST THE FACTS (Highlights of the Plan protocols)  
JUST THE FACTS ATTACHMENTS

PHS FORMS adobe pdf image

REQUEST FOR PROVIDER ASSISTANCE
AUTHORIZATION REQUEST FORM
MEDICATION REQUEST FORM
EPSDT TRACKING/RE-ORDER FORM
ADHS/DBHS REFERRAL FOR BEHAVIORAL HEALTH SERVICES

MEMBER RESPONSIBILITIES adobe pdf image

MEMBER ELIGIBILITY & ENROLLMENT OVERVIEW
MEMBER HANDBOOKS
MEMBER ASSIGNMENT TO A PCP
MEMBER GRIEVANCE AND REQUEST FOR HEARING PROCESS

PROVIDER RESPONSIBILITIES adobe pdf image

AHCCCS AND PHS PROVIDER REGISTRATION
RESPONSIBILITIES OF PRIMARY CARE PROVIDERS
RESPONSIBILITIES OF ALL PROVIDERS
PROVIDER GRIEVANCE AND APPEALS PROCESS
ADVANCE DIRECTIVES
CORPORATE COMPLIANCE
CULTURAL COMPETENCY

COVERED SERVICES adobe pdf image

COVERED SERVICES OVERVIEW
PHARMACY MANAGEMENT
BEHAVIORAL HEALTH PROGRAM OVERVIEW AND REFERRAL 
    PROCESS

DENTAL SERVICES adobe pdf image

DENTAL SERVICES FOR CHILDREN
DENTAL SERVICES FOR ADULTS
EXHIBIT AHCCCS COVERED DENTAL SERVICES

MATERNAL AND CHILD HEALTH adobe pdf image

MATERNAL CHILD HEALTH (MCH) OVERVIEW
FAMILY PLANNING SERVICES
SOBRA FAMILY PLANNING EXTENSION PROGRAM
MATERNITY CARE SERVICES
CHILDREN’S SERVICES-EPSDT PROGRAM
DENTAL SERVICES
KIDSCARE SERVICES

MCH ATTACHMENTS

UTILIZATION MANAGEMENT/PRIOR AUTHORIZATION adobe pdf image

MEDICAL MANAGEMENT / UTILIZATION MANAGEMENT OVERVIEW
PRIOR AUTHORIZATION OVERVIEW
CONCURRENT REVIEW PROCESS
RETROSPECTIVE REVIEW (MEDICAL CLAIMS REVIEW) PROCESS
GUIDELINES FOR PRIOR AUTHORIZATION
AUTHORIZATION FORM

QUALITY MANAGEMENT adobe pdf image

QUALITY MANAGEMENT/QUALITY IMPROVEMENT OVERVIEW
CREDENTIALING/RECREDENTIALING OF PHS PRACTIONERS
CREDENTIALING OF ORGANIZATIONAL PROVIDERS
LOCUM TENENS OVERVIEW
MEDICAL RECORDS REVIEW
CONFIDENTIALITY AND RELEASE OF MEDICAL RECORDS
SKILLED NURSING FACILITY QUALITY MANAGEMENT OVERSIGHT
REPORTING FRAUD AND ABUSE

BILLING & REIMBURSEMENT SERVICES adobe pdf image

BILLING AND REIMBURSEMENT OVERVIEW
COMPLETING FORMS AND SAMPLE FORMS

  1. HCFA 1500 Form
  2. UB 92 Form
  3. Universal C Form

HOW TO READ PROVIDER REMITTANCE ADVICE
CLAIMS INQUIRY
RE-SUBMITTING A CLEAN CLAIM
MEDICAL REVIEW STANDARDS FOR CLAIM PROCESSORS
COORDINATION OF BENEFITS/THIRD PARTY LIABILITY
MEDICARE SERVICES AND COST SHARING
PHS COST SHARING OVERVIEW
ELECTRONIC CLAIMS SUBMISSION
ELECTRONIC FUND TRANSFER

PHS POLICY AND PROCEDURES SECTION adobe pdf image

APPOINTMENT STANDARDS
CLEAN CLAIM DETERMINATION
COMPLIANCE WITH PRIVACY OF MEMBER'S HEALTH  INFORMATION
CORPORATE COMPLIANCE
CORPORATE COMPLIANCE ATTACHMENTS
CULTURAL COMPETENCY
CULTURAL COMPETENCY PLAN
EMERGENCY MEDICAL SERVICES
MEDICAL CLAIMS REVIEW STANDARDS 
MEMBER APPEAL OF ACTION
MEMBER ASSIGNMENT TO A PRIMARY CARE PROVIDER 
MEMBER GRIEVANCE
PEER REVIEW PROCESS 
PHS POLICY AND PROCEDURES TABLE OF CONTENTS
PLAN CHANGE REQUEST 
PRIOR AUTHORIZATION PROCESS - PROVIDER GENERATED  REQUEST
PROVIDER CLAIM DISPUTE 
PROVIDER EDUCATION 
PROVIDER SITE VISIT 

 

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