PHS Member Services is the department responsible for providing members with a representative to assist the member with PHS services. Some of the assistance provided to members include:

• Choosing or changing the primary care provider
• Understanding the benefit information
• Making appointments
• Obtaining medical transportation
• Addressing health care problems
• Answering eligibility questions
• Information about PHS and how we make decisions
• To report suspected cases of fraud and abuse
• Finding alternative services if the member is no longer enrolled with PHS
• Preparation of the member handbook and newsletters
• Providing translation services if needed

Our regular business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday

The Member Services Department in Tucson is open from: 
7:00 a.m. to 6:00 p.m., Monday through Friday and Saturdays from 8:00 a.m. to 2:30 p.m.

You can reach a Member Services associate in Tucson at (520) 512-5602 or 1-800-423-3801.

El Departamento de Servicios a Miembros de PHS ofrece a los miembros un representante para ayudarle con los servicios de PHS. Algunos de los servicios que proveemos a miembros:

• A escoger o cambiar su doctor
• Con información sobre sus beneficios
• A hacer citas
• A obtener transportación médica
• Con varios problemas médicos
• Con preguntas sobre su elegibilidad
• Con información sobre PHS y como tomamos nuestras decisiones
• A reportar casos de fraude y abuso
• A encontrar servicios comunitarios cuando pierde su elegibilidad con PHS
• Preparación del manual para miembros y los boletines
• Proveer servicios de interprete si es necesario

Horas de oficina son 8:00 a.m. a 5:00 p.m., lunes a viernes

El Departamento de Servicios a Miembros en Tucson esta abierto:
7:00 a.m. a 6:00 p.m., lunes a viernes y sábados de 8:00 a.m. a 2:30 p.m.

Usted se puede comunicar con un representante de Servicios a Miembros en Tucson al (520) 512-5602 o al 1-800-423-3801.

Member Handbooks:
     Acute Care Member Handbook (English)
      Acute Care Member Handbook (En Español)
      Long Term Care Member Handbook (English)
      Long Term Care Member Handbook (En Español)

Cultural Diversity (English)
Cultural Diversity (En Español)
Provider Network
Getting Assistance (English)
Getting Assistanc(En Español)
Reporting Fraud or Abuse
Dental Services for Children
Member Responsibilities (English)  
Miembro Responsabilidades (En Español)
Non-Covered Services (Providers)  
Disaster Recovery and Business Plan
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