The Member/Provider Council was formed in June, 2001 as a result of Pima Health System’s mission to improve the quality of life for the community and the people we serve through an integrated system of health and social services. The purpose of the Council is to provide Pima Health System guidance in its goal to provide high quality, easily accessible and comprehensive health care services to all members. The Council is chaired by Marcia LeBlanc, Chief Operations Officer. The Council consists of fifteen (15) individuals representing enrolled members, contracted health providers, and community agencies. Council members represent both Pima and Santa Cruz Counties. The Council meets quarterly giving PHS Administration critical input and feedback on:

1. The effectiveness of policies, procedures, and programs related to the delivery of health care services to members;
2. The consumer’s point of view for the quality and accessibility of PHS’s provider network;
3. The appropriateness, readability and usefulness of the Member Handbook, Provider Manual, member and provider newsletters, and other outreach material;
4. Member and provider satisfaction surveys, complaint trending, internal action plans, and quality improvement measures;
5. PHS’s Cultural Competency Plan and that plan’s implementation; and
6. Issues of importance to PHS’s Quality Management/Utilization Review Committee and reports from the Committee.

For more information, or if you are interested in joining the Pima Health System Member/Provider Council, you can call us at 243-8065.

Member/Provider Council Meeting Schedule