PHS works hard to improve the quality of life for our members. We understand that our members come from different backgrounds and we are sensitive to their cultural differences. We know that our members speak different languages and have different customs and beliefs. We want you to receive health services from us and our providers in a way that respects your culture. We know how important it is that we understand each other.

One way PHS is meeting some of our members needs is by providing you with this handbook and all of our other member materials in English and Spanish. PHS can also help you if you need an interpreter. We can make arrangements for a Sign Language interpreter to go with you to your medical appointments. If you need an interpreter in another language, our telephone interpretation service can help when you communicate with PHS staff. To request any of our materials in another language or in another format call the Member Services Department at (520) 243-8060 or 1-800-423-3801 in Tucson or 1 888 438-8700 in Nogales and make your request. Oral interpretation services are available to you at no cost. Your provider may also assist you with interpretation needs when you obtain services.