Pima Health System - Provider Survey

PIMA HEALTH SYSTEM

Pima Health System - Provider Survey - 2008 - (Print the PDF version)

Question		Strongly Agree	Agree	Disagree	Strongly Disagree	Don't Know
1.	The PHS contracting process is efficient.
2.	PHS Provider Service Representatives are responsive to your needs.
3.	Do you receive the PHS Provider Newsletter?
4.	The content of PHS' Provider Newsletter is informative and useful.
5.	The PHS specialty network offers appropriate options to meet member needs.
6.	The PHS prior authorization process for medical and/or dental services is efficient and easy to use.
7.	When you need information about a member's eligibility, you can easily reach our Member Services Department and obtain the information promptly.
8.	The PHS claims payment process is timely.
9.	The PHS Claims Customer Service line is efficient and easy to use.
10.	PHS case managers are responsive and helpful when you contact them regarding a member concern.
11.	The level of information and support provided by PHS on Cultural Competency is helpful.
12.	The information and features available on the PHS website are helpful.
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